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Forum Discussion

thejanman's avatar
thejanman
Explorer | Level 3
2 years ago

Basic Account Space reduced from 16GB to 2GB

I had 16GB of storage space on my basic account due to referrals I made.  Few months ago they reduced it to 2GB.  I thought storage increases earned through referrals did not have an expiration.   ...
Account Settings
Referrals
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

phantasm's avatar
phantasm
New member | Level 2

Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey phantasm, if you’re seeing the correct amount of quota here, then you should be alright. 

 

I’d like you to send me a screenshot of the email you received though, so that I can take a look (just make sure your personal info is masked).

 

Was it sent to the same email address as the one showing here?

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