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I‘m on a family plan but Dropbox still asks me to upgrade my plan because I don’t have enough space
I‘m on a paid family plan (shared from by my parents) and now i can’t sync a few of my new files with the family storage, dropbox then tells me to upgrade my plan because i‘m out of storage space which is impossible since the family plan storage is huge and we‘re not even using a third of the storage space. I have checked that i only have one email registered with dropbox so that can’t be the issue
Dropbox lost all storage (Dropbox PRO) and will not give support
I have been a Dropbox customer for over 10 years on the Pro plan. All functioning without problems. Installed a new computer and Dropbox asked me to relogin just now, which I did. I provided the correct login details. However now my Dropbox folders do not show anymore, and the account has suddenly become basic (i.e. 2GB instead of 3TB). I have however fully paid for the PRO version and it is not expired. Support options are not available to resolve this as I am now not a Pro user anymore according to Dropbox. You just get stuck in the Help Center website which does not help or resolve anything. In summary: Until a few hours ago everything worked fine and I was working on files in the cloud. Now all my data has disappeared, I cannot work and cannot get any meaningful support. Any suggestions would be more than welcome! Thank you!
