You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Julie smd
12 months agoNew member | Level 2
Can't access my Dropbox account to delete the backup that takes up space from it
Dropbox tried to backup my computer to a free account. Needless to say I ran out of space. I found and changed the option to backup. I got a message about deleting my files. It would have been fine to delete the backup but did not want to delete my shared files on Dropbox so I stopped. Now can not even open my Dropbox account. When I click open I get a spinning wheel that goes away but no Dropbox.
1) need to get back into my account
2) need to delete the backup files
Thanks.
- Julie smdNew member | Level 2
I am jumping in. My backup is now off. However, now I cannot even get my account to open to delete unneeded backup. Just want to access my very limited normal shared files. Help
- Julie smdNew member | Level 2
I found the option to stop Dropbox from backing up my computer. I was asked if I wanted to delete the files. I was not sure if that meant just the backup files or all shared files as well so I stopped. Now can not longer even get Dropbox to open.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!