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Forum Discussion

Klkoenig's avatar
Klkoenig
Explorer | Level 4
4 months ago

Can't delete backup from Dropbox site

I have deleted an automatic hard disk backup from Dropbox but storage space is not released. Now the backup is no longer recognized. I have already removed the desktop application from the devices ...
Delete
Dropbox Backup
FAQ
Quota
Storage space
  • Walter's avatar
    Walter
    4 months ago

    Hey Klkoenig - you can get to the backups page by clicking on the upper right dotted icon shown below:

     

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Klkoenig, thanks for bringing this to our attention

 

Are you able to view your backup on the site directly, and delete it from there?

 

This will help me to assist further!

Klkoenig's avatar
Klkoenig
Explorer | Level 4
4 months ago

Hello,
I can't see the backup on the website. Under “All files” I can only see my own folders, but no backup.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Could you attach a screenshot of the backup page on the site?

     

    In addition, could you also click 'Show deleted backups' on the site and copy that screenshot here too?

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