Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Solved

Difference between the storage quantity on my mobile and on my computer

Hi, I just made room on my account storage on my computer. It shows 1,6 Go filled up. But when I access it from my phone, it shows 6,2Go filled up and tells me my account is too full (I have the free...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hmm, in this case, it seems that you enabled our backup feature for that drive.

     

    Perhaps you agreed to it by accident, the last time you plugged the drive in to your computer.

     

    But now that you deleted the backup, it will no longer take up space in your Dropbox, so you are good to go!

Floche's avatar
Floche
Explorer | Level 4
3 years ago
Hi,
On my account from your link, it say 6,2Go... but from my computer, I got the storage info directly from the Dropbox file and not the website... I need to check from the website only ?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for the update here, Floche!

 

The Dropbox website will show you exactly how much space the files saved to our servers are taking up.

 

If you see a different size locally, could it be that you used selective sync, to remove some of your folders, so they don't take up your hard drive space?

  • Floche's avatar
    Floche
    Explorer | Level 4
    3 years ago
    Hi, tanks a lot for your help...
    I didn't use the selective sync option... I just deleted some file from my desktop dropbox...
    But those file don't appear online eather... so I'm not sure if that's the problem...
    How can I see from Dropbox online the size of each folder ?
    Thanks a lot
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Not a problem!

       

      Hmm, perhaps the desktop app is still trying to sync the deletions you made.

       

      Can you check the sync status of the application, by hovering over the Dropbox icon in your system tray/menu bar with your mouse?

       

      And you can see how to calculate the size of a folder on our website, by following the steps in this article.

      • Floche's avatar
        Floche
        Explorer | Level 4
        3 years ago
        Hi,
        I don't have the Dropbox icon on my notification space... I deleted the app from my computer. I'm trying to download it again but I'm having some trouble with my connection...
        In the meantime, I calculated the size of each folder from Dropbox online and it adds up to arroud 1,27Go... so why is it still telling me that I have 6,25Go in storage ?
        Also, from the page to download the app, before I deleted it... it said the the sync was complete...

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!