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Laurence S.4's avatar
Laurence S.4
Helpful | Level 5
2 years ago
Solved

Does Mac Dropbox store offline files in System Data?

Dropbox 185.3.5963 MacOS Ventura 13.6   Can someone confirm that offline Dropbox files/folders are stored in System Data. I have 1.06 TB of System Data and 987 GB of Dropbox data on a 2TB SSD wit...
desktop
Mac
Storage space
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Laurence S.4, indeed, since the update of the app to the new Dropbox for macOS on File Provider and since the Dropbox folder is now located in your CloudStorage, it's expected for the files to be stored in System Data.

     

    If you have any more questions about this, let us know.

Laurence S.4's avatar
Laurence S.4
Helpful | Level 5
2 years ago

Thank you for replying so rapidly. Obviously in this case my 987GB of Dropbox data are being stored in System Data as there is nowhere else it could be. Note that I am using the beta of the new Mac version (version numbers given above). The Dropbox data is all local and Dropbox is now working well although it took a few days to download it all and involved restarting Dropbox a few times. Based on your reply, it seems I should be worried it is in System Data. Is there anything I should do? As it now appears to be working well I am reluctant to do anything major as 1TB takes days to download.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Laurence S.4, indeed, since the update of the app to the new Dropbox for macOS on File Provider and since the Dropbox folder is now located in your CloudStorage, it's expected for the files to be stored in System Data.

 

If you have any more questions about this, let us know.

  • drewsta's avatar
    drewsta
    New member | Level 2
    10 months ago

    how would you clear old cache data?

    currently my system appears to be hiding 1.5 TB of data. I've already deselected the dropbox folder sync settings, and instructed it to sync NO folders, keep all folders online only.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey drewsta - thanks for joining the discussion here.

       

      You can find and delete your Dropbox cache folder as outlined here, but could you send us a screenshot of where you're spotting the discrepancy so that we can have a visual too?

       

      Another one showing the properties of your Dropbox folder would also help!

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