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Forum Discussion

buzzbear's avatar
buzzbear
Explorer | Level 4
2 months ago

Dropbox keeps forgetting online-only settings

I'm a very long time user of dropbox and I'm ready to quit. I have some very large folders - 30GB or more that I keep setting to online-only. Then a few days later I'm out of disk space and I find th...
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buzzbear's avatar
buzzbear
Explorer | Level 4

The problem mainly happens on a win 10 box. current ver. 207.4.5821. I do have sync pref set for default state for new files to online only. The problem is with static files that are not being modified, but for some reason switch themselves from online only to offline.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey buzzbear!

 

There are some processes on your computer that could be looking at and downloading these files without you manually opening them.

 

This could be some kind of backup service you might have, an antivirus, recently used file lists or third party apps that monitor files in general.

 

Could this be the case here? And can you temporarily disable these features (if any), to see if you get a different behavior?

  • buzzbear's avatar
    buzzbear
    Explorer | Level 4
    2 months ago

    Not likely. They are primarily on two folders - old photos in my pictures folder, and old database backups in a folder only dropbox uses. that's why I set them to online only. I've pushed them all back to online only in the last two days, will see what happens.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Do you notice this behavior only with these two specific folders buzzbear?

     

    If the same thing happens after a while, let me know and I'll open a ticket on my end for you. 

    • buzzbear's avatar
      buzzbear
      Explorer | Level 4
      25 days ago

      Dropbox has continuously reverted two of my large folders to offline, filling up my hard disk. It's ridiculous.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        25 days ago

        I just sent you an email buzzbear, we'll take it from there! 

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