Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Jon C.10's avatar
Jon C.10
Collaborator | Level 8
3 years ago
Solved

Dropbox removing external disk support for Mac users

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.   https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...
desktop
dropbox business
Storage space
  • BenDBX's avatar
    BenDBX
    8 months ago
    Hi Everybody,
     
    We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
     
    Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
    • This beta is only available to US-based users
    • You must be on macOS 15 beta
    • You must have an external drive that is APFS formatted and encrypted
     
    Please let me know if you have any further questions!
Businessman994's avatar
Businessman994
Helpful | Level 5
3 years ago

This is a disaster for our my small business. We have 5 Mac Mini's with tiny 250gb hard drives, which run Dropbox on external SSDs (formatted to the AFPS system). I literally setup a new Mac Mini this weekend this way.

 

Now I am reading that Dropbox just won't work on them at all? So Dropbox has to use what little space is available in the 250gb internal drives??

 

If this is true...we will have no choice but to leave Dropbox and migrate to something else.

Jon C.10's avatar
Jon C.10
Collaborator | Level 8
3 years ago
We are in the same boat. We pay Dropbox thousands a year, I’ve just been talking to support about getting a partial refund when we cancel our account once we work out wth to replace it with :-/. Disaster is right.
  • Businessman994's avatar
    Businessman994
    Helpful | Level 5
    3 years ago

    Has this change already happened? I just checked one of our Mac Minis and the Dropbox folder is still on the external SSD.

    • Jon C.10's avatar
      Jon C.10
      Collaborator | Level 8
      3 years ago
      If you read my exchange with db tech support they say it’ll happen when Dropbox is next automatically updated which happens on system restart.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!