We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

chaldjian's avatar
chaldjian
Explorer | Level 3
5 months ago

Dropbox reporting as full even though I have deleted the backup that filled it up!

I can no longer see the accidently back up of an external drive that was filling dropbox, because I have deleted it. However, Dropbox is still reporting as full!

 

Any ideas, please?

Computer Backup
Error Messages
Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    chaldjian wrote:

    I can no longer see the accidently back up of an external drive that was filling dropbox, because I have deleted it. However, Dropbox is still reporting as full!

    What does this page show for your space usage? Provide a screenshot if you can. It will look like this:

     

     

     

     

    • chaldjian's avatar
      chaldjian
      Explorer | Level 3
      5 months ago

      It shows that it has 2Gb of backups...

       

      However, I think I deleted the backup. I certainly can't find anywhere in Dropbox to now remove...

       

      Thanks for your help.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!