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chaldjian's avatar
chaldjian
Explorer | Level 3
5 months ago

Dropbox reporting as full even though I have deleted the backup that filled it up!

I can no longer see the accidently back up of an external drive that was filling dropbox, because I have deleted it. However, Dropbox is still reporting as full!   Any ideas, please?
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chaldjian's avatar
chaldjian
Explorer | Level 3

It shows that it has 2Gb of backups...

 

However, I think I deleted the backup. I certainly can't find anywhere in Dropbox to now remove...

 

Thanks for your help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey chaldjian! Can you also send a screenshot of what you see here?

  • chaldjian's avatar
    chaldjian
    Explorer | Level 3
    5 months ago

    Hi Nancy,

     

    This is what I see:

    Obviously I should presumably delete this backup. Glad that I now have a link to it, because I couldn't find it from my regular Dropbox screen.

     

    If I delete this backup I hope that it won't try again when I plug that external drive in again?

     

    Thanks.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the screenshot! Even if you don’t have the link to the Backups page, you can always access it by going to www.dropbox.com and clicking on the following icon at the top right corner of your screen: 

       

       

      Other than that, if you plug in your external drive again and get asked if you wish to back it up to Dropbox, there should be an option to refuse so that you don’t use up your Dropbox space.

      • chaldjian's avatar
        chaldjian
        Explorer | Level 3
        5 months ago

        Thank you.

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