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Bob2025's avatar
Bob2025
New member | Level 1
2 months ago
Solved

Dropbox saying it's full, when it's completely empty

Hi Dropbox Community, Looking help. I read several post, and tried several things found on this post but my problem is still there. I’m encountering an issue with my storage space. I have a FREE acc...
Account Access
Dropbox Spaces
Quota
Storage space
  • Rich's avatar
    Rich
    2 months ago
    Bob2025 wrote:

    I’ve deleted several files from my Dropbox several months ago, but my available storage space hasn’t updated.

    Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:

     

Bob2025's avatar
Bob2025
New member | Level 1
2 months ago

Hi Rich, It worked !!! Thank you very much :) I did not know about this backup page. It seems that I had my Garmin backing up on a regular basis and taking up 11.8 GB. I deleted the backup file and regain access to my Dropbox. Prior to deleting this file, my usage showed that a backup file was taking all of my available space, this is why I erased my Dropbox app from my NAS, thinking it was the root cause of the problem. Here is the message after deleting my Garmin backup:

Once again Rich, thank you for your precious help :) Have a great Saturday evening. 

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