Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Bob2025's avatar
Bob2025
New member | Level 1
8 days ago

Dropbox saying it's full, when it's completely empty

Hi Dropbox Community, Looking help. I read several post, and tried several things found on this post but my problem is still there. I’m encountering an issue with my storage space. I have a FREE acc...
Account Access
Dropbox Spaces
Quota
Storage space
  • Rich's avatar
    Rich
    8 days ago
    Bob2025 wrote:

    I’ve deleted several files from my Dropbox several months ago, but my available storage space hasn’t updated.

    Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:

     

Bob2025's avatar
Bob2025
New member | Level 1
8 days ago

Hi Rich, It worked !!! Thank you very much :) I did not know about this backup page. It seems that I had my Garmin backing up on a regular basis and taking up 11.8 GB. I deleted the backup file and regain access to my Dropbox. Prior to deleting this file, my usage showed that a backup file was taking all of my available space, this is why I erased my Dropbox app from my NAS, thinking it was the root cause of the problem. Here is the message after deleting my Garmin backup:

Once again Rich, thank you for your precious help :) Have a great Saturday evening. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!