Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???
Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files?
Megan,
Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup.
Best, Treva
Megan
Dropbox Staff
Dropbox StaffHi ssinberg, I'd be happy to help!
Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?
Also, what does your plan page report? Feel free to attach a few screenshots of what you see there.
Let me know more!
I am having the same problem. I want to delete some files but can't find my files.
I keep getting messages that I was ovr capacity. I only had 1 file that was less than 1 GB. I deleted it and it still says that there is 1.23 GB of files. There is nothing stored. There are no shared files. No photos. Why is it saying that I have over a GB of files?
Yes, my predicament is the same. And while this community seems very helpful, it would be GREAT to have a LIVE Dropbox person available to go through my files with me online, and see where the 'bodies' are buried.
Agreed. It is beyond frustrating to not be able to get actual support from a person. Even email from a Dropbox support person would be better than their robohelp. The community has not been helpful at all.
- Megan
Hey kingfisherman, I hope you're doing well!
Have you checked your account's plan page, sharing tab or your Backup to see what they report?
If so, would you mind sending over a few screenshots in order for me to have a visual too? ssinberg I'd also to love to see some screenshots from your end to, just so I can guide you with a better sense of direction.
Keep me posted, and we'll take it from there!
Megan,
Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup.
Best, Treva
