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decaf's avatar
decaf
New member | Level 2
2 months ago

Email that "your Dropbox account is over capacity" but I've made no changes?

Received an email prompting to upgrade my account today -- "⚠ Immediate action advised: [name], your Dropbox account is over capacity"

 

When I log in I do see it showing almost 300GB used of my 5.75GB limit but -- I haven't made any changes and have less than a couple gigs of actual usage. Impossible to figure out what is taking up space or if this is some kind of weird error?

 

Nothing in shared, nothing in backup

  • Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Looks like a folder has accidentally been dropped in from your computer (Music? Movies?) that could be taking up a lot of space - what is www.dropbox.com/events showing?

    • decaf's avatar
      decaf
      New member | Level 2

      This is so odd. Downloaded the sync client to get a view of actual file sizes. "Photos" seems to be the culprit. But it appears that it's not new; going back in my email I downgraded from Plus in 2018 and this is the first email I've gotten telling me I'm over my limit since. 

       

      The latest event listed on www.dropbox.com/events is 7/12 in a shared folder