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ssinberg's avatar
ssinberg
New member | Level 1
3 months ago
Solved

Dropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???

Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files? 
dropbox
Dropbox Basic
Storage space
  • kingfisherman's avatar
    kingfisherman
    3 months ago

    Megan, 

    Thank you very much for your help. It resolved my issue very quickly. I have not used Dropbox in a few years. I had no idea that there was a backup. 

    Best, Treva

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi ssinberg, I'd be happy to help!

Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account?

Also, what does your plan page report? Feel free to attach a few screenshots of what you see there.

Let me know more!

Ed Hiers's avatar
Ed Hiers
New member | Level 1
3 months ago

I am having the same problem. I want to delete some files but can't find my files.

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