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maseoane's avatar
maseoane
New member | Level 1
20 days ago

Dropbox says my storage is full, but it is not.

DropBox is saying that my Dropbox is FULL (3.9GiB) and in reality, my Dropbox is EMPTY!!! not even deleted items...

Dropbox Basic
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Storage space
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Hey maseoane, thanks for posting here today!

    Could you check your account's plan page, and let me know what it reports there? 

    Do you have any Backups enabled? 

    Let me know more! 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    20 days ago
    maseoane wrote:

    DropBox is saying that my Dropbox is FULL (3.9GiB) and in reality, my Dropbox is EMPTY!!!

    Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. Be sure to mask any private information, if any. It should look like this:

     

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