Forum Discussion

Caprice's avatar
Caprice
Helpful | Level 6
3 years ago
Solved

Dropbox stats don't add up

Ok, so I have 

Regular Files(3.7GB)
Shared files (3.7GB)
Unused space(23.4GB)
and yet Dropbox is telling me I don't have enough space when I am trying to upload 6GB of files.
 
What's going on??
 
I have refreshed numerous times and yet it remains the same info.
Storage space
  • Megan's avatar
    Megan
    3 years ago

    Hi Caprice, is it possible that your device is full, rather than your Dropbox account? 

     

    Also, are you certain that your app is connected to the same Dropbox account, as the one you check for space online? 

    • Caprice's avatar
      Caprice
      Helpful | Level 6
      3 years ago

      Thanks Mark but I don't have a backup service.

      Cheers.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Caprice, are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?

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