We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Deskal's avatar
Deskal
Explorer | Level 4
2 years ago

Dropbox v165.4.4300 not releasing disk space

I recently upgraded to v165.4.4300 on my MacBook Pro Monterey 12.6.1

Before the upgrade, I had 1TB of files in my DB folder and 700 GB of free space. I require all files to be accessible offline. When I started the upgrade, DB only allowed me to select "online only" saying that there was insufficient space on my laptop.(????) After the upgrade, all my files were online only, but the 1TB of disk space previously occupied by my files, was still "used" - i.e. DB did not release any disk space in taking files online.

I then selected some files and toggled them to "offline" and DB started to use up more of my available disk space. The position I am in now is that 1TB of my disk is in limbo. If I try to bring the entire folder offline, DB says there is not enough disk space - i.e. it is trying to duplicate the entire folder.

 

Simply, the new version of DB took all my files online and did not release any space occupied by these files.

I have had at least 20 interactions with support who keep giving me stock answers to problems I DON'T HAVE! Anyone help please?

 

Quota
Storage space
  • Nancy's avatar
    Nancy
    2 years ago

    Hey Des! I hope you’re doing well and sorry for jumping in. 

     

    As Hannah mentioned above, our team has informed us that this issue has been properly resolved, so you shouldn’t face this behavior in the future. 

     

    Now, in case something comes up or if you need something else, feel free to let us know here and we’ll most definitely be glad to further assist.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Deskal, thanks for bringing this to our attention.

     

    Could you try enabling the 'Online-only files on Mac' option on this page on your account?

     

    Afterwards, try rebooting your machine to see if this helps.

     

    Keep me updated with any progress!

    • Deskal's avatar
      Deskal
      Explorer | Level 4
      2 years ago

      Hi Jay,

      All files are already marked "online" and "online-only files on Mac" is enabled.

      The problem is that when the new version of DB took all the files (1TB) online, it did not release the 1TB of disk space, so if I change all to "offline", DB grabs ANOTHER 1TB of disk space.

       

      Regards,

      Des.

       

      • EdwardBlackmon's avatar
        EdwardBlackmon
        New member | Level 2
        2 years ago

        Online-only files on Mac are enabled, and all files are already designated as such. The issue is that the new DB version uploaded all of the files (1TB), which is a concern.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!