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carnoustiegolfer's avatar
carnoustiegolfer
New member | Level 1
6 days ago

Email says I'm out of space and files not syncing, but I have over 500MB left from 2GB.

Got an email saying I'm out of space and asking me to upgrade, now files are not accessible, but account shows space is available, is this a scam to get upgrade fees? Also can't seem to speak to an...
emails
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Storage space
carnoustiegolfer's avatar
carnoustiegolfer
New member | Level 1
5 days ago

Thanks Hannah, I have never messed with file attributes and dropbox has worked perfectly for years. I have tried to changed to available offline but that hsn't helped, in fact I get new errors when trying to access files through file explorer and a new icon seems to have appeared.

I desperately need to be able to access and move these files, where can I get direct support.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hi carnoustiegolfer, this box icon is related to OneDrive and could be causing a conflict with Dropbox. 

    Could you try temporarily quitting OneDrive on your machine, and let us know what icon you're seeing there?

    Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. 

    • carnoustiegolfer's avatar
      carnoustiegolfer
      New member | Level 1
      4 days ago

      Thanks Jay, hmmm I don't really want to quit Onedrive as I fear that might lead to other issues.

      I appreciate the tips, but my main gripe is everything worked perfectly until I got the email from Dropbox to upgrade as I was out of disk space, and files became inaccessible. So I upgraded and still it does not work. I'm not super techie so i feel that messing with other settings will likely do more harm than good.

      I will try chat support as that seems to be an option.

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