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conalwn's avatar
conalwn
Helpful | Level 5
2 years ago
Solved

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey conalwn, thanks for reaching out to us.

 

This is quite a strange issue.

 

Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct?

 

Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your disk as well?

 

Thanks in advance!

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