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conalwn's avatar
conalwn
Helpful | Level 5
2 years ago

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

conalwn's avatar
conalwn
Helpful | Level 5
2 years ago

And the view of capacity inside the app:

...attach my device for sync and I see this:

 

But if I sign and and sign in again and then work through the process, I will be able to sync again.

 

 

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