We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

conalwn's avatar
conalwn
Helpful | Level 5
2 years ago

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the image, if you click the notification bell at the top, what message do you see there?

Gladya1's avatar
Gladya1
Explorer | Level 3
2 years ago

Hi

 

I didn't get the banner this time (thank goodness!). Instead I received another upgrade pop up window on my PC (screenshot attached) in case you want to see it. After I closed the pop up window and clicked the Reply (to answer your message) a big bright green banner appeared at the top of the window then immediately went away and went into the reply message window. It went so fast I couldn't get a screen shot of it. All I saw was the word STORAGE in large letters. 

I would love to stop getting allll the upgrade message.. being I have 100 gb storage for a year :).

 

I appreciate your help.

Gladys

 

  

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!