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Forum Discussion

conalwn's avatar
conalwn
Helpful | Level 5
2 years ago

Getting a 'not enough Dropbox space' error, when I have plenty of space

Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Desktop
Quota
Storage space
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi conalwn,

     

    I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.

     

    For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the image, if you click the notification bell at the top, what message do you see there?

Gladya1's avatar
Gladya1
Explorer | Level 3
2 years ago

By the way. When I clicked to SEND the message .. that big storage banner flickered on the screen again then disappeared. It's trolling me! lol

  • conalwn's avatar
    conalwn
    Helpful | Level 5
    2 years ago

    Any updates?

    I'm still unable to sync using the mac client.  I'm using 3% of 7GB but can't sync 30MB of images as dropbox says "you don't have enough space".

    And by the way it's definitely the dropbox client and not the mac because I ALSO see this behaviour on my other mac.

    Today, if I clear dropbox out completely to 0%, the sync also fails...

    Not a very good piece of software if the core functionality fails at the first hurdle.. I mean 'why' would I upgrade if even this basic functionality is failing?

  • Gladya1's avatar
    Gladya1
    Explorer | Level 3
    2 years ago
    I received an email that there was an update to my post. I can’t find that update. Since I don’t get the upgrade banner anymore.. I’m good. Thank you for your help.
    • conalwn's avatar
      conalwn
      Helpful | Level 5
      2 years ago

      Glad you're sorted.

      Im still awaiting a response from dropbox support.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey all, thanks for bringing this to our attention!

         

        Out team keeps an eye on this, and we will let you know more about this, once we have further news.

         

        Thanks again!

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