Getting emails from Dropbox saying my account is full but it isn't

Question

I've recently received emails which certainly look to be coming from Dropbox, telling me that my allocated storage is full and my files are no longer synching. This is not to confused with other emails received from Dropbox warning that me quota is&nbsp;nearly full and offering upgrade paths.&nbsp; The Dropbox app however, reports that I have used about 8.5GB of my 10.75GB allocation.&nbsp; I have been running Dropbox for many years and in the last 12 months using rather more than I am now of my 10.75GB, but until now, without any issues at all.&nbsp;
  &nbsp;I can see that several other users have recently reported similar problems; any idea what it going on?

Hannah · Answer

Thanks for letting us know about this, Dr_Sam.
If you've made sure that your account isn't over its quota, you can ignore these emails.
We've passed your comments along to our team and if you need anything else, let us know.
Thanks.

Dr_Sam · Answer

Thanks HannaSo have these emails been sent by mistake? Because if not, it would seem that they are a fraudulent attempt - because the statement that my account is full isn't true - to get me to buy more storage. I was actually considering this, but if Dropbox is a company that is prepared to resort to this kind of tactic, then maybe I need to think again.......Best regards&nbsp;&nbsp; Sam

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Getting emails from Dropbox saying my account is full but it isn't

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