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Forum Discussion

Joweir A.'s avatar
Joweir A.
Explorer | Level 4
2 years ago

Getting emails warning me my files will stop syncing due to full storage but I have a TB remaining

I'm getting these emails saying my storage limit has been exceeded but my account is only 50% full. I emailed Dropbox Support but they referred me here (even though I have a Plus account). Is any...
Dropbox Plus
emails
Error Messages
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Joweir A.! Hope you’re doing great. 

 

It sounds like the email you received is about a different Dropbox account. Can you please check the email address it was sent to, and let me know if it’s the same as the one you see here?

 

Besides that, I’d like you to send the ticket number from your convo with our support team to check it, as well.

 

Let me know what you find.

  • Jotga's avatar
    Jotga
    Explorer | Level 4
    2 years ago

    Thank you Nancy, mystery solved. People were sharing files with my old account. Is there a way to easily  move folders and files from one account (free) to another (Plus) and then change my email address on the Plus one?

    Or do I need to download to my PC then re-upload?

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