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JC2444's avatar
JC2444
Helpful | Level 5
4 months ago

Received an email about locked state and that my account would be deleted, but I have a free account

Hi   I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted perman...
  • Hannah's avatar
    Hannah
    4 months ago

    Hey JC2444, thanks for joining our Community.

     

    Is it possible that the address this email came to, is different than the one you use for your free Dropbox account?

     

    Meaning that perhaps it's a different Dropbox account, under a different email address that you forgot you had.

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