You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joweir A.'s avatar
Joweir A.
Explorer | Level 4
2 years ago

Getting emails warning me my files will stop syncing due to full storage but I have a TB remaining

I'm getting these emails saying my storage limit has been exceeded but my account is only 50% full. I emailed Dropbox Support but they referred me here (even though I have a Plus account). Is any...
Dropbox Plus
emails
Error Messages
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Joweir A.! Hope you’re doing great. 

 

It sounds like the email you received is about a different Dropbox account. Can you please check the email address it was sent to, and let me know if it’s the same as the one you see here?

 

Besides that, I’d like you to send the ticket number from your convo with our support team to check it, as well.

 

Let me know what you find.

Jotga's avatar
Jotga
Explorer | Level 4
2 years ago

Thank you Nancy, mystery solved. People were sharing files with my old account. Is there a way to easily  move folders and files from one account (free) to another (Plus) and then change my email address on the Plus one?

Or do I need to download to my PC then re-upload?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!