You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joweir A.'s avatar
Joweir A.
Explorer | Level 4
2 years ago

Getting emails warning me my files will stop syncing due to full storage but I have a TB remaining

I'm getting these emails saying my storage limit has been exceeded but my account is only 50% full. I emailed Dropbox Support but they referred me here (even though I have a Plus account). Is any...
Dropbox Plus
emails
Error Messages
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Not a problem!

 

If you share the files with your Plus account and remove access to the files from the free account, the files will still remain in the Plus account, correct.

 

And if the free account gets deleted, the email will also be freed up, so you can use it for your Plus account, if that's what you want. 🙂

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!