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chris_fullam's avatar
chris_fullam
Helpful | Level 6
2 years ago
Solved

How fast does it take to free up quota?

Hi there   I am on a team plan 5TB with 7 other accounts. we reached our capacity yesterday, so about an hour ago we permanently deleted aproxx 700GB but the app still says we are over the capa...
Quota
Storage space
  • chris_fullam's avatar
    chris_fullam
    2 years ago

    Hi Jay,

     

    Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

     

    So its back up, running and syncing now, thanks.

     

    Chris

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks, sorry, I assumed you were the team admin, hence only they can access that link.

 

Keep me updated with any news!

chris_fullam's avatar
chris_fullam
Helpful | Level 6
2 years ago

Hi Jay,

 

Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

 

So its back up, running and syncing now, thanks.

 

Chris

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to hear it's sorted now and thanks for keeping us in the loop too, Chris. 

     

    Let us know if anything else comes up! 

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