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Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
Jay
Dropbox Staff
Dropbox StaffHi kattrin22, could you clarify what you mean by 'more space'?
Do you mean that you have free space on your account than expected?
Do you mean that you have free space on your account than expected?
I delete
files
but it doesn’t free
up
space. why not?
files
but it doesn’t free
up
space. why not?
- JayAre you deleting the files from the Dropbox site directly, or via the Dropbox folder on your machine?
How much quota are you using up according to this page?
- deleting from their site and says using 1.6 of 2
- JayHave you tried deleting large files to free up more space on the account?
You can sort files by size, and determine folder sizes, using these steps.
