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DaniaM's avatar
DaniaM
New member | Level 2
3 months ago

I can't activate the Acer 100 GB offer on my account

I have recently bought a new Acer laptop and have got an offer of 100GB free space for a year. I have followed the steps to create a new account but the available storage is still shown as 2GB. 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi @DaniaM, I hope you’re doing well!

     

    Was there already a Dropbox icon in your task bar, when you purchased the computer, or did you manually install the Dropbox app? 

     

    Is your device brand new or has it been refurbished? 

     

    Let me know, and we can have a look.

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