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Forum Discussion

Mark Merriman's avatar
Mark Merriman
Helpful | Level 5
5 months ago

I deleted an obsolete backup, but my Dropbox space hasn't changed. What to do next?

I too have received a warning that my storage space is almost gone.  Almost all the storage space was allocated to a useless backup against an unplugged device that I no longer have access to. 

 

The backup status showed unplugged, which it was, and told me to reattach the device, which I couldn't.  The full backup would require more than my 2GB of storage space, so it paused. After several attempts, I was able to delete the backup. However, this did not release the storage space.

 

All the suggested recipes for managing backup storage start with 'select the backup', which I cannot do. Any suggestions?

 

Thanks

  • I was this time able to delete the unwanted backup set from the Backups page. Thanks for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting here, Mark Merriman.

     

    Can you send over a screenshot of what you see now at your Backups and Plan pages? 

     

    I can take a look and go from there.

    • Mark Merriman's avatar
      Mark Merriman
      Helpful | Level 5

      I was this time able to delete the unwanted backup set from the Backups page. Thanks for your help.

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