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hillel's avatar
hillel
Explorer | Level 3
2 years ago

I tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing - before it wouldn't let me delete the files - and now I no longer see the backup - only that I exceed my qouta (because of the backup files - for which I don't have access)

How can I delete all backup files?

(I've already uninstalled the app)

Computer Backup
Delete
Dropbox Backup
Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    hillel wrote:

    I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing

    Have you checked your Backups page?

    • hillel's avatar
      hillel
      Explorer | Level 3
      2 years ago

      Thanks for your reply!

       

      Yes, in the beginning I could see my backup there - but I couldn't delete the files.

      now it's empty (no files or backups listed) but I'm still seeing the storage used on my account.

      (if I click 'Deleted Files' there is nothing there either)

      I need to remove the files, but currently I can't even see them.


      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot, hillel! 

         

        Can you also upload a screenshot of what you see on this page? Do you have any shared files perhaps that could be taking up space from your Dropbox account?

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