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Ben44's avatar
Ben44
Explorer | Level 4
7 months ago

I updated the Dropbox app on my Mac and now it's trying to re-download all of my online files

Hey, so I recently updated dropbox, and now it's seemingly trying to redownload all of my online only files.   Obviously I don't have that much storage, and I don't even have the option to m...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Ben44, and thanks for posting this on our Community today. 

 

Can you send over a few more details on the update that led to this? Are you referring to the Dropbox Backup update perhaps? 

 

If yes, then this may be expected behavior, as described here.

 

Keep me posted.

Ben44's avatar
Ben44
Explorer | Level 4
7 months ago
Yes that sounds familiar. There’s no way I can redownload all of my files then, is there a way I can skip the backup or maybe use an external hard drive?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Would you like to move your local Dropbox folder to the external drive, or disable Dropbox Backup and move your currently backed up files to the drive instead? 

     

    Just to make sure we’re on the same page and I provide you with the correct guidance.

    • Ben44's avatar
      Ben44
      Explorer | Level 4
      7 months ago
      I want it to stop trying to backup my computer because I don’t have enough storage to hold everything. I want it to go back to before the backup started so I can access online only files. Thank you
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Ben44, did you get an error when trying out the steps that Nancy provided in her previous response, in order to disable your Backup? 

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