We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

peroberg's avatar
peroberg
Explorer | Level 3
2 months ago

I'm getting an error say that my account is full

I have a dropbox account. Just now its empty. But Dropbox sends E-mails it is full and I must pay for getting more space. How come? Even when I login after having got the link from Interne and NOT th...
Dropbox Basic
Error Messages
FAQ
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
peroberg wrote:

Just now its empty. But Dropbox sends E-mails it is full ...

Have you checked your Backups page?

 

Even when I login after having got the link from Interne and NOT the message it shows this.

Check your usage on your Plan page. Provide a screenshot if you can. It should look like this:

 

 

 

 

peroberg's avatar
peroberg
Explorer | Level 3
2 months ago

See below.

 

But where can I see the backup?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey peroberg, you can see your backed up files here.

     

    I hope this helps!

    • peroberg's avatar
      peroberg
      Explorer | Level 3
      2 months ago

      OK, there was one huge backupfile that I am not aware I ever have selcted for dropbox. 

    • peroberg's avatar
      peroberg
      Explorer | Level 3
      2 months ago

      Now I could select removal of the huge 2 GB file. So I belived the problem was solved. But NO. Now it say that it cannot remove this 2 GB file. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        peroberg, can you upload a screenshot of what you see exactly? You can attach it to the forum this way:

         

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!