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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Nancy
Dropbox Staff
Dropbox StaffHi Saledeptung! Thanks for the details you’ve sent over.
If you go to your All files page, what’s the size of personal files you see there? You can also double check this by following these steps.
These are all I have in my dropbox. They are all shared folder. It doesn't show folder size though.
- Jay
Hi Saledeptung, did you the follow the steps in the article my colleague Nancy posted in order to calculate the size of the folders on your account?
I'm so sorry. I did miss that. Here is the updated with the size of all folders which summed up to around 4+ GB.
- Jay
My apologies, that screenshot didn't load on my end until now. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
If possible, I prefer communicating via [removed per the Dropbox Community Guidelines]
But if it's required to use the email associated with the account with issue, that's ok. I'll try checking it more often.
