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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I have Dropbox Basic plan of 7.4GB, 5GB I earned from refer a friend.
Dropbox has been stating for a while that I am out of space, yet I believe I was only using less than 25% of my limit. So, today I emptied my DropBox folders, leaving only one shared folder of 113.7MB. There are no other shares, no backups and no deleted files, yet it's showing:
Your personal Dropbox account is full, Using 18.3 GB of 7.38 GB
Standard files (18.2 GB)
Shared files (113.7 MB)
Backup info:
Backups Size: 0 bytes
Number of files: 0
Any help would be greatly apricated.
Megan
Dropbox Staff
Dropbox StaffHi Hat1, welcome to our Community!
You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space.
Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ?
Let me know of the results!
Thank you for your response. You're absolutely correct, I can now see where all my used data is - you've solved it for me 🙂
Checking https://www.dropbox.com/backup/all shows no files or data but using your link (https://www.dropbox.com/backups/PC) I can see numerous folders & files.
Thank you.
- Megan
That's what I like to hear (or read in our case)! 😊
If you need anything else, I'll be one post away Hat1.
I have a new drop box
My boss shared with me a folder that is 500meg
I have nothing else on my drop box
and it says i have gone over my limit by 7gig
but i do not see any files!!!
I even removed the shared files and put them on my desktop!!
I should be at 0 but i still have 7gig
why?
What should i validate??
Please help me
How can i get support about this??
- Jay
Hi cristian1974, did you have any other computers attempting to backup to the site? There could be other backup names for different devices such as https://www.dropbox.com/backups/Mac or https://www.dropbox.com/backups/PC (1) depending on the number. Do either of these links help?
- No, i don’t have other backups
