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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
We can't sync or add anything to our dropbox because it is misreporting used space. As seen from the screenshots below, the actual space used is approximately 300Mb. The storage space being reported by the Dropbox program however is approximately 16Gb. This is clearly wrong.
We have uninstalled and reinstalled Dropbox, restarted the PC, cleaned out all shared folders in the on-line dropbox and permanently deleted items in the deleted folder in the on-line dropbox so that all that is left is 2 folders totalling approximately 300Mb.
One thing bothers me as well, and that is the Windows 10 folder report. Dropbox is highlighted on the LHS and it shows 5 items with 3.9Tb of free space. Maybe the owner of this dropbox took on a trial of a larger capacity and the trial has expired and that is why it is misreporting...
However, this doesn't explain why the actual used space in dropbox and the reporting of it is so whacked.
(Below) - Dropbox program in the PC system tray reporting that 16.3Gb is being used in a Basic Dropbox with the capacity of 2Gb
(Below) - Actual Dropbox folder on PC containing 300Mb of files
- Hannah
Dropbox Staff
Hey Brenda_F, thanks for joining our Community.
Since you've cleared out all your files and you don't have any shared folders either, can you check your backups page, to see if you have any backups taking up your space?
Yep! There is was. Unbeknown to myself, my grandson had backed up his Marvel movies... all 16.6Gb of them.
Thanks for that! Solution found.
B
