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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I have had a free account for many years. It rarely has new files added to it but recently has started reporting that it is full. My Dropbox folder does not have even close to 2gb of data in it. I unlinked my devices and uninstalled on all devices and reinstalled the Dropbox app on just one windows device but it still says my account is full. When I logged into the www and looked at my Dropbox files, it also does not have anywhere close to 2gb of data in it. I don't see anywhere close to 2gb anywhere. I made copies of all of my Dropbox data just in case but I have no idea why it thinks my account has 648.2gb. Also although I have a free account, the app says I am using 648.2gb of 5.3gb not 2gb.
- Rich
Super User II
Jcdinpgh wrote:
I have had a free account ... but recently has started reporting that it is full. My Dropbox folder does not have even close to 2gb of data in it.What does your Plan page report for your usage breakdown? Are there any shared files or backups?
It looks like all of my used storage is in "backup". How do I clear that out? I don't remember even enabling backups.
I found "backup" and apparently somehow it started syncing my external devices although I consistently say no when asked every single time I plug in an external USB device. I also clicked on "delete" on "external drive" in the WWW and it just says "error" now. How do I purge the backups without error?
