We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I’ve been a basic member for over 10 years with one MS Excel file and a few jpeg images. Over the years I was provided free extra storage for different tasks. Satisfied with my needs for DropBox and the accumulated free storage over the years, my Mac recently crashed and when I was finally able to reload everything there was a window that popped up that wanted me to upgrade DropBox to a paid 2TB storage. Apparently, I accidentally chose this option and then realized I had automatically charges. When I was able to reach someone at DropBox to remove this paid storage service, suddenly I’ve been bombarded with “account is full”. This isn’t possible I thought since I’ve never had issues for the items I store on DropBox. Now in my attempt to reach someone, I find this is my only avenue and I’m unable to call them. Please help me retain the previous free storage I had only a month ago and or a way to talk with a real person about this issue. Thank you, Ron F.
- Hannah
Dropbox Staff
Hey Fullenlove, thanks for reaching out to our Community.
Let's get right to it!
Can you please take a look at your plan page and let me know how much space it says you're using?
Is it possible that after you restored everything in your Mac, you chose to enable our backup feature on the Dropbox application?
- Hanna,
Thank you for responding.
My account says it is full at 4.38 GB.
I know I had much more than that just a couple months ago.
I even deleted many JPEG images in an attempt to gain more space.
I wonder how I can resolve this issue.
Thank you,
Ron F.- Walter
Hey Fullenlove, sorry to jump in, but could you let us know how exactly is your quota distributed as reported in your plan tab?
Is the space taken up by regular files, shared files or backups perhaps?
