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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hello,
I'm getting constantly pestered to upgrade my account, because I'm over the storage space issue, which I have no intention to do.
I wanted to delete some files, only to be told "permanently deleting files won't free up space" which is highly illogical.
Does anyone know how to free up storage space?
It's been suggested to look at a backup page, but I don't seem to have one, at least I can't see one anywhere.
As it's impossible to really contact anyone in "support", any help here would be appreciated.
Thanks
Hannah
Dropbox Staff
Dropbox StaffHey TM22UK, thanks for bringing this to our attention.
Just to clarify, deleting files does free up space in your Dropbox; permanently deleting the already deleted files, though, won't free up any more space.
Are you receiving emails about your Dropbox space being full or pop-ups in your Dropbox?
What does your plan page show about your space usage?
Hi Hannah,
Thanks for clarifying.
I have received a few emails about upgrading my account last few days.
But that's not really required, as I don't use Dropbox frequently. In fact, I only opened an account as this was the only option receiving some files from someone, years ago, and then again recently.
But as you wrote below, the issue looks now to be solved.
Thanks
