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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
I had more than 1/2 a gig of storage left for a long time. I haven't taken more than a dozen pictures in the past few months and have not done anything else to take any space. now suddenly just over 500 MB disappeared.... just enough to take me slightly over the limit and now I am being bombarded with ads for this ridiculous $100+ upgrade package...(which is the minimum and completely unaffordable to most of us). I don't want to waste hours trying to find how they inflated my storage usage but i suspect a few MB was somehow tagged onto my existing photos and I don't know how to prove it. I am CERTIAN I haven't uploaded that much and defiantly not overnight, I had just checked the day before how much was left. so its not just a coincidence.
PS- the only help I can get from drobox is a sales pitch to rent more space
- Rich
Super User II
hatchmar wrote:
I don't want to waste hours trying to find how they inflated my storage usage but i suspect a few MB was somehow tagged onto my existing photos and I don't know how to prove it.
They didn't inflate your storage. Dropbox doesn't do that. If you're using an extra 500MB of space that you weren't using yesterday, then something was added to your account to take up that space. A shared folder, the backup feature, etc., something has used the space.
If you haven't added anything to the account yourself, make sure you don't have any backups taking up the space. Check your Backups page.
