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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hello. My free Dropbox storage 2 G was full. I got messages saying that my Dropbox storage is all used up and my files aren't syncing. They offered to improve my account. But I want to stay the Dropbox Basic (2 G). So I emptied my folder. But my new files are not synchronized because the backup storage is full. How to free up backup storage? How to update my Dropbox Basic account? I only see the message that my storage is full and the offer to upgrade my account to Dropbox Plus. But I can’t restore my Dropbox Basic. Can anyone help?
- Hannah
Dropbox Staff
Hey vicsver13, thanks for reaching out to the Dropbox Community.
If your account is full due to backup files, you can see and delete them here.
And if you need some additional space, take a look at this article for more info.
Thanks a lot!
