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Forum Discussion

Brucknerphile's avatar
Brucknerphile
Explorer | Level 3
4 months ago

Mac Finder continues to show large size of Dropbox Folder despite everything being online-only

Hi, everyone. Thanks in advance for your help, wisdom, and support.   I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I ha...
Desktop
Mac
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see that you're having this issue, Brucknerphile.

 

What is the current sync status of the Dropbox app, when you hover your mouse over the Dropbox icon in your menu bar?

 

Also, is the "online-only files on Mac" option enabled in your account settings here?

 

Let me know and we'll go from there.

Brucknerphile's avatar
Brucknerphile
Explorer | Level 3
4 months ago

Dear Hannah,

 

Thank you so much for your swift and speedy reply.

 

Hovering over the icon in the menu bar shows the software version and "up to date." However, the "online only files on Mac" toggle was not on. I tried that yesterday with no result as part of my due diligence before hopping on here, and there is no change this time either. Per the pop-up message, when I enabled the toggle, I waited a few minutes and restarted the desktop application. There is no change.

 

Thank you again, and I await your input.

 

JS

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi Brucknerphile, could you right click the Dropbox folder and choose 'Get info' and attach that screenshot here?

    • Brucknerphile's avatar
      Brucknerphile
      Explorer | Level 3
      4 months ago

      Dear Jay,

       

      Thank you so much for your input and help.

      Please find the "get info" pop-up attached, as requested.

       

      Thank you once again. I look forward to hearing from you.

       

      JS

       

      PS: I am aware that it is saying "1.9MB on disk", but Finder is still including all the space in its calculations.

      JS

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hi again, Brucknerphile!

         

        Have you restarted your computer since enabling the "online-only files on Mac" setting?

         

        Also, if the issue persists after the restart, can you right-click on a folder, make it "available offline" and then switch it again to "online-only", to see if that makes a difference?

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