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madz43's avatar
madz43
New member | Level 2
4 months ago

Member of Dropbox team account keeps getting a message that she's out of space

Hi, we have a shared Dropbox with 60TB. We have not set a limit for the members. One of the members computer is on it's last legs and she is trying to upload her files to Dropbox. She keeps getting a message saying she has insufficient  space to do this. Can anyone help? Does she need to upload in smaller bunches? 

  • JohnnyDogman's avatar
    JohnnyDogman
    Collaborator | Level 8

    Hi madz43,

     

    Here are a few steps to help resolve the issue:

    1. Check Local Storage: Ensure she has enough local storage on her computer to manage the upload process.
    2. Upload in Batches: Yes, uploading smaller batches can help. It reduces the load on the computer and might bypass the error.
    3. Use Dropbox Website: She can try uploading directly via the Dropbox website instead of the desktop app.
    4. Check Internet Connection: Ensure a stable internet connection to avoid interruptions.

    If these steps don’t work, please let me know.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey madz43, thanks for reaching out to us.

       

      Can you please send us a screenshot of the message your team member is getting?

       

      Does the message refer to Dropbox space or perhaps hard drive space?

       

      Let me know and we'll go from there.