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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Grahamdragon's avatar
Grahamdragon
Explorer | Level 4

I am told my basic dropbox is full, but I am informed that with my limited needs it shouldn't be. How do I identify what is taking up this space, and what I can do to get things under the limit

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Grahamdragon, from what you're reporting, it seems like you have enabled the external backup feature on your Dropbox application and an external drive of yours is taking up your space and bringing your account over its quota.

 

You can disable that by following these steps.

 

I hope this helps!

  • Grahamdragon's avatar
    Grahamdragon
    Explorer | Level 4
    7 months ago

    Hi Hannah

    Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Grahamdragon, can you try these steps?

       

      1. Click on the Dropbox icon in your system tray/menu bar
      2. Click on your initials/profile pic/gear icon
      3. Click on Preferences
      4. Click on the "Backups" tab
      • Grahamdragon's avatar
        Grahamdragon
        Explorer | Level 4
        7 months ago

        Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.

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