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Hannujar's avatar
Hannujar
New member | Level 2
2 months ago

My account shows there are 33GB of backups, but my Backups page is empty.

Hello,

 

My account shows that it's out of storage, I have only 180MB in regular files and a 33GB backup, but I don't see it anywhere else than in the subscription page. Nothing on the backups page. I can't delete this file to free up the space. Where can I find access to it?

 

Computer Backup
Delete
Dropbox Backup
Storage space
  • Hannujar's avatar
    Hannujar
    2 months ago

    Hi Nancy,

     

    I had already checked and there were no backups, but I just got the issue solved by logging out of the Dropbox desktop app, uninstalling and reinstalling it and then logging in again, now the mysterious backup is gone.  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Hannujar, welcome to our Community! 

     

    Interesting indeed. Just to double-check here: when you visit your Backup page online, it shows as entirely empty, right? 

     

    Would you mind sharing a screenshot with me, please? 

     

    Let me know more! 

    • Hannujar's avatar
      Hannujar
      New member | Level 2
      2 months ago

      Hi Megan,

       

      Yes, completely empty, screenshot below.

       

       

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