You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

meirh's avatar
meirh
New member | Level 2
3 months ago

My Dropbox space is full and my files stopped syncing

Files from my dropbox are only partially synched, I have stop started the app, I have reinstalled. nothing fixed it.
I am using the default app setup. no space or any other mac resources related issues.

please note that I have exceeded the online storage space and I am doing this to free some space but I do not think that this issue is related. 

My mac: M1 Pro
OS: 14.6.1

Can you please advice?

Thank you,

Meir

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey meirh, if it's not possible to sync your files through the desktop app, since your account is full, alternatively you can download the files from our website.

     

    You can see more info and instructions here.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    The issue is space related. Dropbox wont sync once you are over quota. So, to get syncing to work again you need to delete the files that have sync'd (move them out of the Dropbox folder maybe on the Mac?). That should then allow others to download. 

      • meirh's avatar
        meirh
        New member | Level 2

        is it possible to download all my files and folders at once?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!