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Forum Discussion

Linuschibros's avatar
Linuschibros
New member | Level 2
6 months ago
Solved

My earned free space for some referrals was not credited

Hello Everyone,   I frequently invite friends and family to join Dropbox, and as a Computer expert, I personally spent time ensuring their invitations were accepted hence i accepted the invitatio...
Quota
Referrals
Storage space
  • Hannah's avatar
    Hannah
    6 months ago

    Hi there, Linuschibros, thanks for reaching out to us.

     

    Can you please let us know what the status of each referral is, when you follow these steps?

     

    Thanks in advance!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey DavideLeo, can you send over a screenshot of what you see on your end, while hiding any email addresses that may show?

DavideLeo's avatar
DavideLeo
New member | Level 1
3 months ago

Sure:

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the screenshot, DavideLeo! Can you have a look at this Help Center article (where the ineligible status is mentioned) and let me know if any of these cases could be true here?

    • DavideLeo's avatar
      DavideLeo
      New member | Level 1
      3 months ago

      I have followed all the steps. I personally invited this guy and assist him accepted the invitations myself, installed and set up his dropbox. It's not the first time that i do this procedure (i've got 10gb of extra space by referrals) but this time it doesn't work.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for double checking! As the next step, I can take you to ticket, so that I can have a look at your Dropbox account and see what else may be happening.

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