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Forum Discussion
space earned not avaliable
My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned
- maher1982
Super User
Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity
Hi Maher1882
Yes the account is active and i can access files but at 2 gb i am told i need more space but my account says i have 7.75 gb. it seem Dropbox are not honouring the additional space i earned by inviting new users. and i cant find a way to discuss it with them- maher1982
Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?
Hi there,
I am having the same issue. On my page it says I have 2GB of data and am using 23.4MB. It also says I have a total of 7.7GB of unused space. I keep getting emails saying i am out of space and cannot access files i have been sent.
Subscriptions
Dropbox Basic
Free
Upgrade
2 GB of storage to help you store and share files.
Personal Dropbox spaceUsing 23.4 MB of 7.7 GB
Regular files (23.4 MB)
Backup (0 bytes)
Shared files (0 MB)
Unused space (7. GB)
Can you help?
Thank you.
Cassie
