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Forum Discussion
Need help after deleting my dropbox backup
Hello! I successfully turned off and deleted my Dropbox backup. It is no longer listed on my backups page. However, my storage space is still showing a yuuuge number. As if the backup is still taking ...
- I figured out a homegrown solution after support let me know Engineering is working on the issue, and would get back to me. Here is the way I deleted a phantom backup:
I figured it out!!!
Had to navigate to:
Dropbox.com/backups/PC (The old backup that was no longer listed in my backups list, but it was the first backup I did, and hence was simply named “PC”)
All my phantom files were there to be deleted
Good luck @eslar and Megan
Jay
Dropbox Staff
Dropbox StaffHi hannahjayne, thanks for bringing this to our attention.
Does the backup appear on the site directly, and is it possible to delete it again from there?
Keep me updated with any progress!
Hi Jay ! Thanks for the tip. That backup page is empty. It says: All your backups one easy place.
Still my usage is: 44.51GB out of 11.38 GB space
It’s weird, eh?
Still my usage is: 44.51GB out of 11.38 GB space
It’s weird, eh?
- Jay
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
- Jay . With much appreciation, go ahead!!
- Megan
Hey hannahjayne, I just sent you an email, in order for us to have a closer look into this.
Respond back to me as soon as possible, and we'll take it from there.
Thanks!
